Help Center

🍱 Mealkit Boxes

How do I order a mealkit box?

Browse our mealkit offerings on the homepage, select your preferred plan, and follow the checkout process. You can customize your meals and delivery schedule.

Can I skip a week or pause my subscription?

Yes! You can skip weeks or pause your subscription anytime through your account dashboard. Just make changes before the weekly cutoff time.

What if I have dietary restrictions?

We offer various meal options including vegetarian, vegan, gluten-free, and low-carb. Filter meals by dietary preference when selecting your box.

How long do ingredients stay fresh?

All ingredients are packed with ice packs and designed to stay fresh for 3-5 days in your refrigerator. We recommend cooking within this timeframe for best quality.

🚚 Food Delivery

What areas do you deliver to?

We currently deliver to major metropolitan areas. Enter your zip code on our homepage to check if delivery is available in your area.

How long does delivery take?

Most deliveries arrive within 30-45 minutes. You can track your order in real-time through our app or website.

Is there a delivery fee?

Delivery fees vary by distance and restaurant. You'll see the exact fee before confirming your order. We often have free delivery promotions!

Can I schedule a delivery for later?

Yes! You can schedule deliveries up to 7 days in advance. Just select your preferred date and time during checkout.

🎁 Giftcards

How do discounted giftcards work?

We partner with restaurants and retailers to offer giftcards at a discount. You pay less than face value and can use the full amount at the establishment.

Do giftcards expire?

Most of our giftcards have no expiration date, but some promotional cards may have time limits. Check the specific card details before purchasing.

Can I use multiple giftcards at once?

This depends on the restaurant or retailer's policy. Most accept multiple giftcards, but we recommend checking with them directly.

How do I receive my giftcard?

Digital giftcards are delivered instantly via email. Physical cards are shipped within 3-5 business days.

💳 Payments & Billing

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

When will I be charged?

For mealkits, you're charged when your box ships. For delivery orders, payment is processed when you place the order. Giftcards are charged immediately.

Can I get a refund?

Yes! Please see our Refund Policy for details on our satisfaction guarantee and refund process.